Windows Mobile users complain to Google about Gmail glitch
Gmail works fine on iPhone, blanks on Windows Mobile

November 28, 2007 (IDG News Service) -- Fans of Windows Mobile Gmail are getting antsy about a known glitch in the mobile e-mail offering that hasn't been fixed by Google Inc. in about a month.

In October, Google began supporting IMAP (Internet Message Access Protocol) for Gmail, which means that when mobile users send and receive Gmail e-mail on their mobile phones, their changes are synced, appearing the next time the user accesses Gmail from any device. With POP3, previously the only e-mail protocol supported by Gmail, if a user deleted a Gmail message from the in-box using a cell phone, the message would still appear in the in-box the next time the user logged onto Gmail from a computer.

However, shortly after the IMAP capability was activated, users of Windows Mobile phones began complaining in online forums about problems. Some of them said that HTML e-mails showed up blank on their phones. Others said that message headers appeared on their phones but not the messages themselves.

The problem appears to affect mainly Windows Mobile users. In late October, one user complained to Google about the problem with Windows Mobile and got a reply saying that Google hadn't had the chance to test the Windows Mobile mail client.

"Why would Google make this work with the iPhone and not WM devices," another user wrote in the forum after reading the letter that was purportedly from Google. "I would think the WM community is much larger than the iPhone community, and I find it difficult to believe that no one at Google owns or uses a WM device."

On Nov. 16, a Google employee posted a note acknowledging the problem. Google has added the issue on its Gmail known issues page, where users can report their experiences. Google said it is working to address the issue.

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