Shark Tank: Out of someone's mind, anyhow

This construction company does work at job sites all over the country, so the engineers have to be supported remotely. "It seems when people do not see you much, then you are out of sight and out of mind," says an IT support pilot fish. One morning fish gets an e-mail request from an engineer at a remote job site, asking him to install an attached "license file" on a server, so newly purchased software can be used on multiple computers right away. Fish looks at the attachment. It's a PDF file with an invoice and license key for high-end CAD software. He asks around; nobody in the IT department knows anything about the engineer needing or buying the software.

Shark Tank: Out of someone's mind, anyhow

This construction company does work at job sites all over the country, so the engineers have to be supported remotely. "It seems when people do not see you much, then you are out of sight and out of mind," says an IT support pilot fish. One morning fish gets an e-mail request from an engineer at a remote job site, asking him to install an attached "license file" on a server, so newly purchased software can be used on multiple computers right away. Fish looks at the attachment. It's a PDF file with an invoice and license key for high-end CAD software. He asks around; nobody in the IT department knows anything about the engineer needing or buying the software.

Shark Tank: Out of someone's mind, anyhow

This construction company does work at job sites all over the country, so the engineers have to be supported remotely. "It seems when people do not see you much, then you are out of sight and out of mind," says an IT support pilot fish. One morning fish gets an e-mail request from an engineer at a remote job site, asking him to install an attached "license file" on a server, so newly purchased software can be used on multiple computers right away. Fish looks at the attachment. It's a PDF file with an invoice and license key for high-end CAD software. He asks around; nobody in the IT department knows anything about the engineer needing or buying the software.

The ultimate tweaker's guide to Windows

Our tips, tricks and hacks will let you customize XP and Vista in a multitude of ways.

The tweaker's guide to the Windows Registry

Want to hack Windows? Better get familiar with the Registry first. Here's what you need to know.

Image gallery: Getting to know the Windows Registry

Want to hack Windows? Better get familiar with the Registry first.

IDC: Microsoft 'ecosystem' totals $425B in annual revenue

According to a study conducted for Microsoft by market-research firm IDC, the vendor's business partners will reap more than $400 billion in revenue this year.

Microsoft: We didn't change Automatic Updates

The problem with mysterious changes to Windows Vista's automatic-updates features exists between chairs and keyboards according to Microsoft, which Thursday denied making any changes to the system that would have resulted in unauthorized patch installations.