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Help desk pilot fish gets a trouble ticket: A support tech is having a problem with asset management software that isn't reporting properly on a user's PC in a remote office. "After checking several routine system settings remotely, I determined that I needed to log into the user's PC myself," fish says. "In order not to interfere with productivity on this minor issue, I ran a script to check if anyone was logged in to this PC. There was, so I resolved to wait till the next morning to try again."
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